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Eco Cleaning

Privacy Policy

This privacy policy sets out what ecocleaning.org.uk will do with any data collected by the website. Please read this policy in full and familiarise yourself with its contents.

We will always be very careful with any information we collect and use, and it will be protected by the Data Protection Act 1998 and associated laws.

Holding of Personal Information

Eco Cleaning will be responsible for the holding and security of any personal information collected by ecocleaning.org.uk.

How is your personal information used?

The collection of personal information by ecocleaning.org.uk will only occur when an individual has volunteered such information. Such examples include the completion of online registration and on placing an order. As well as the collection of information, we may also perform security checks on orders placed, to prevent fraud.

Information may also be gathered about your shopping preferences in order to improve our service to our customers. It also offers us the opportunity to tailor special offers and deals, and contact you regarding such offers. We may also pass this information on to specifically selected third parties who may wish to contact you about their own products.

What information will be shared?

ecocleaning.org.uk will only provide information to third parties that are needed to help carry out certain activities on our behalf. It may be necessary when completing an order, surveys or installations, to disclose certain information to an outside company. Similarly, we may disclose information when dealing with the processing of package deliver, mail and emails, analysing data, updating customer information and the processing of credit card payments. The third parties mentioned will only use the information to complete their task, and will not use it for any other reason.

As part of our commitment to tackling fraud, we may enlist the help of other agencies to check personal information provided by a customer.

No personal information about a individual will be sold or shared to any third parties for any other reason unless expressly agreed by the individual.

What are cookies and what do they do?

Most websites use cookies to help identify the visitors to their website. Cookies are markers that are saved to your computer’s hard drive when you visit a website. These markers are designed to help the owners of the website see what parts are being visited the most, and what areas you are most interested in. In order to make a purchase from ecocleaning.org.uk you need to have cookies enabled on your internet browser.

Links to Other Websites

There may be occasions when we may provide a link to another website that we feel is of interest to our customers. We will always endeavour to provide good quality links to carefully selected websites, however, we have no control over these websites and are not responsible for their content.

Protection of your Personal Information

Any access to account information, or the placing and processing of orders are done so through a secure server for your peace of mind. We use secure server software or (SSL) encryption which will protect all the entered information before it is sent to ecocleaning.org.uk

As a customer, you are under no obligation to provide us with any personal information, however your computer will need to have cookies enabled in order to place an order with us. You can also contact us at any time to change your preferences.

Making a Complaint

We treat all complaints with urgency and fairness, and we will always keep you informed at each stage by telephone. We will try to resolve your complaint satisfactorily within 64 hours of the complaint being made. You can always contact us regarding the processing or outcome of your complaint.

Changes to the Privacy Policy

Any changes to this privacy policy will be posted on this page.

Question and Comments

We welcome any feedback that you may have about our privacy policy or your personal information. If you have any question or comments, please contact us on 020 3540 7992 or via email.